A little less typing.

A little help.
A clearer understanding.

Support, privacy and community information for Shyarn’s private voice conversations.

Operated by Stace Fifield · New Zealand

01 / Support

Talk to a person.

Email shyarnnz@gmail.com for help, privacy requests or an appeal. Stace Fifield handles these requests personally. Include your phone type, app version, what happened and approximately when. Keep recordings and other people’s details out of your first email unless needed.

Never send a sign-in code, password, session token or payment information to support. We do not need them.

A Shyarn has not sent

Check your connection and the recording’s status before retrying. Use the app’s explicit Retry action. An interrupted or failed recording must not send itself after reopening the app.

Saved, deleted and exported recordings

Save keeps a recording within Shyarn, subject to the applicable retention and safety rules. Delete for me removes your view; it cannot retract someone else’s copy. Export creates an independent copy outside Shyarn.

Report or block someone

Use a received message’s menu to report the message. Use the account’s block controls to prevent new contact. For account issues without a reportable message, contact support. Avoid forwarding harmful recordings to others.

Shyarn is not an emergency service. For immediate danger, contact your local emergency service.

02 / Privacy

Your voice is personal.

Stace Fifield operates Shyarn and handles privacy requests at shyarnnz@gmail.com.

What Shyarn processes

Email and session information support verified sign-in. Account IDs, usernames, names and optional photos identify accounts. Friendships, blocks, crews and preferences support private conversations. Sending processes audio, sender and recipient identities, duration, time and recording identifiers. Read status and played status are separate.

Optional push notifications use installation identifiers and push tokens. Reports contain a reason, optional details and account/message identifiers. Safety actions may record internal review notes, reviewer labels, suspension/ban state and an action history. Terms acceptance records current policy versions and server time.

Where it goes

Supabase provides authentication, database, private storage and server functions. Resend handles sign-in email. Expo, Google FCM and Apple APNs support native notifications where configured. Device services handle recording, photo selection and deliberate sharing. These providers may process network/security logs.

Access controls protect private recordings, but privileged operators and providers can process stored content. Shyarn uses HTTPS and does not provide end-to-end encryption. No advertising or third-party behavioural analytics SDK is installed.

Local copies and retention

Drafts, cached messages and downloaded audio may remain in private app documents. Audio is not separately encrypted by Shyarn. A secure, account-specific last-known policy status supports offline access; current server restrictions still apply online. Signing out does not erase every local file.

Scheduled voice cleanup is pending for the first external beta. The agreed rollout policy is approximately 30 days after sending, with authorised Saved claims protecting the shared recording and unresolved reports holding evidence. We will confirm the cleanup schedule and any transition notice before the beta policy takes effect.

Delete for me does not remove another participant’s copy. Account deletion removes your own identity/state and Saved claims, while authorised recipients can keep delivered recordings under “Deleted account”. Speech may still identify its speaker. Exports, other devices, provider logs and backups are not instantly erased by an app action.

Safety reports and evidence

Shyarn may preserve reported audio and case details for safety review, including after account deletion. Evidence holds remain active while needed and have a review date within 30 days. Closed case records are eligible for cleanup 90 days after closure or final hold release, whichever is later. Once a case is closed and any hold is released, the recording follows ordinary voice retention rules. A specific preservation obligation may require longer retention.

Your requests

Contact the privacy address to request access, correction or deletion, or raise a concern. We will verify identity using an appropriate private process and will not ask you to email sign-in codes. New Zealand privacy complaints can also be raised with the Office of the Privacy Commissioner.

03 / Terms

Use Shyarn with care.

Shyarn is operated by Stace Fifield for short private voice conversations between accepted mates. The first invite-only beta is for people aged 18 and over who live in New Zealand or Australia.

Use an account you control. Send only recordings you have the rights and permissions to share. Give Shyarn the permission necessary to store, process and deliver recordings to your chosen recipients and operate safety/deletion processes. You retain your rights in your recordings.

Follow the Community Guidelines. Do not bypass blocks, access controls, rate limits or account restrictions. Serious or repeated abuse may result in content quarantine, suspension or a ban. Appeals go to shyarnnz@gmail.com.

Recipients may Save or export audio. You cannot recall independent copies. Shyarn is a beta and can fail or change; keep an independent copy of anything essential. It is not an emergency service or an archival backup. These statements do not exclude rights that cannot lawfully be excluded.

Effective date, final jurisdiction/consumer terms and final policy version are pending publication review. This draft is not yet an agreement users are asked to accept.

04 / Community

Keep your mates safe.

No harassment, threats, stalking, intimidation or repeated unwanted contact.
No exploitation or sexual abuse, including child sexual abuse material or grooming.
No hateful abuse, scams, impersonation, spam or unauthorised access.
No sharing private information or recordings without the necessary permission.
No evading blocks, bans or safety restrictions.

Report harmful received messages in the app and block unwanted contact. Reports and internal notes are private. Review may lead to removal from new account access, suspension or a ban. A report does not guarantee a particular outcome or response time.

We may preserve necessary evidence while reviewing a report. Quarantine prevents new authorised access; it cannot recall an existing signed link, downloaded recording or export. Contact support to appeal without contacting or identifying a reporter.

05 / Account deletion

Leave on your terms.

Open the account deletion page

In Shyarn, open Account and the account-deletion control. Request a verification code at your sign-in email and enter it inside the app to confirm. Sign-out alone does not delete your account.

If you cannot use the app, email shyarnnz@gmail.com with “Shyarn account deletion request” from your account email. We will arrange identity verification; never email an OTP or password. Sending an email starts a request and is not immediate confirmation that deletion is complete.

The designed process removes the sign-in identity, profile/photo, relationships, preferences and push binding and releases your own Saved claims. Recipients retain already delivered recordings under a “Deleted account” sender. Shared audio can remain while another authorised participant retains it. Local removal is attempted after confirmation; exports, other devices and provider backups/logs have separate limits.

Open the account deletion test

The deletion backend is deployed. Complete disposable-account hosted verification and the external support verification procedure are required before these pages are public.

A little help.A clearer understanding.